The Sales Associate reporting to the Store Manager, is responsible for escorting the customer through the sales ritual, upholding the brand characteristics while exhibiting impeccable professionalism and knowledge of the product.
Responsibilities: achieve monthly and seasonal individual and store sales goals assigned by the Store Manager and by the Company. Perform a sales ritual in line with brand policy: helping customers choose products that best suit their needs and desires, and ensuring the highest level of Customer Service and quality of sales. Exchange products for customers as necessary, place special orders or reserves products, contact other stores as necessary to locate the product sought by the customer and arrange its transfer. Organize your own work in order to achieve sales objectives and observe timelines. Keep constant tabs on products present in the store and their prices, capture customer data according to the CRM. Ensure that customers are informed of the arrival of new collections and special events.Take part in training programs and provide feedback on the effectiveness of the programs to the supervisor. Contribute to upholding the visual display of all products in accordance with brand visual standards. Take an active role in inventory. Participate in goods receiving and ensure quality control. Be aware of the sales plan and coordinate constantly with coworkers in order to guarantee an atmosphere that is in keeping with the brand image. Gather feedback from customers on the collection and communicate it to the Store Manager.
Profile: luxury fashion sales experience; proven ability to drive and exceed individual and store results; ability to build relationships with customers and colleagues; strong organization; high flexibility and ability to adapt to different customers; ability to discuss with clients showing passion for fashion products; work as a team player with colleagues to contribute to a positive working environment; ability to work with a flexible schedule. Other language speaking is a plus.
Place of work: London, UK
Start Date: 01/2019